• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-10-2015 01:04 AM

HP Recommended
Product: HP DeskJet 2135
Operating System: Microsoft Windows 7 (64-bit)

an error occurred while scanning.pngHP Print and Scan Doctor result.pngDevice Manager has stopped working.png

 

I have tried all methods. 

1) uninstall and install again 

2) unplug and plug again 

3) Windows Image Acquisition (WIA) services are functioning correctly 

4) Turn off the printer-all in one 

5) Restart my computer 

6) Follow all troubleshooting steps 

7) Install whatever need to install 

 

I have no idea what happening and cant scan at all. However, I am able to print from my computer.  I have checked my device manager and showed all updated and functioning properly as well as port.  

Device Manager.png

 

 

1 person had the same question
11 REPLIES 11

‎10-14-2015 06:22 AM

HP Recommended

Hi @elston,

 

Welcome to the HP Forums!

 

I noticed that you are having trouble scanning with your HP Deskjet 2135 printer, on Windows 7. And, I am happy to help! 

 

To verify that your printer's hardware is functional, are you able to make copies, using the printer's scanner glass? Copying Documents or Photos.

 

Do you see any blinking lights when you try to scan on the printer? 

 

When making a copy, if you lift the lid, do you see a light come on, and the scanner bar move? 

 

Once I know this information, I will do some further research for you! 

 

Thank you for posting, and have a nice day! :generic:

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎03-02-2016 02:57 AM

HP Recommended

Hi,

I have also same problem, I can scan and laser also work when I try to scan. I have also tried all the systems but unable to scan. Please help me.

Was this reply helpful? Yes No

‎03-06-2016 03:50 PM

HP Recommended

Hello,

 

the same problem

HP 3630 all in

 

Answers to your questions:

- I can copy without any problems

- the bar is moving

- no "unusual" blinking

 

BR and thank you for your help

Michal

Was this reply helpful? Yes No

‎03-19-2016 08:30 AM

HP Recommended

Hello,

 

Im sorry but the problem is still there. Has anyone had a situation like the one mentioned above?

 

The printer works perfectly fine! Just the scanner 😕

 

BR

Michal

Was this reply helpful? Yes No

‎03-21-2016 07:16 AM

HP Recommended

Hi michalst,

 

Welcome to the HP Forums! 

 

I have some questions for you: 

 

  • What is the operating system that you are using, Windows, or Mac? https://www.whatsmyos.com.
  • How is the printer connected, wireless or USB?

 

In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know the results! 

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Thank you for posting! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎03-21-2016 07:24 AM

HP Recommended

Hi!

 

Thank you very much for your reply.

Im using Win7 and I tried connecting wireless and via cable but the problem remains the same.

The printer function works without any problems both wireless and via cable.

 

I ran the Scan Doctor but the result is the same as the one mentioned in the first post (it gets stucked at drivers)

 

BR

Michal

Was this reply helpful? Yes No

‎03-21-2016 07:27 AM

HP Recommended

Hi michalst,

 

You are welcome! 

 

Please try the following steps in this order: 

 

  1. Uninstall the software.
  2. Clean boot the computer.
  3. Disable any Antivirus programs.
  4. Disable any firewall programs.
  5. Create a new user account.
  6. Reinstall using the HP Printer Install Wizard for Windows.

 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

 

Hope these steps will help! 🙂

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!
Was this reply helpful? Yes No

‎11-02-2016 08:32 AM

HP Recommended

 I Am facing the same Problem faced by elston. As per your reply to him

 

As per your reply 

 

To verify that your printer's hardware is functional, are you able to make copies, using the printer's scanner glass? Copying Documents or Photos.

 

Do you see any blinking lights when you try to scan on the printer?  YES

 

When making a copy, if you lift the lid, do you see a light come on, and the scanner bar move?  YES

 

Please find solution & reply me asap

 

Thanks

 

Was this reply helpful? Yes No

‎06-13-2017 10:12 PM

HP Recommended

hey if you got solution for this problem 

then tell me

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.