An error occurred while scanning

[elston]

I have tried all methods. 

1) uninstall and install again 

2) unplug and plug again 

3) Windows Image Acquisition (WIA) services are functioning correctly 

4) Turn off the printer-all in one 

5) Restart my computer 

6) Follow all troubleshooting steps 

7) Install whatever need to install 

I have no idea what happening and cant scan at all. However, I am able to print from my computer.  I have checked my device manager and showed all updated and functioning properly as well as port.  

[RnRMusicMan]

Hi @elston,

Welcome to the HP Forums!

I noticed that you are having trouble scanning with your HP Deskjet 2135 printer, on Windows 7. And, I am happy to help! 

To verify that your printer's hardware is functional, are you able to make copies, using the printer's scanner glass? Copying Documents or Photos.

Do you see any blinking lights when you try to scan on the printer? 

When making a copy, if you lift the lid, do you see a light come on, and the scanner bar move? 

Once I know this information, I will do some further research for you! 

Thank you for posting, and have a nice day! 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on "Accept as Solution" on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

[Amintex]

Hi,

I have also same problem, I can scan and laser also work when I try to scan. I have also tried all the systems but unable to scan. Please help me.

[michalst]

Hello,

the same problem

HP 3630 all in

Answers to your questions:

- I can copy without any problems

- the bar is moving

- no "unusual" blinking

BR and thank you for your help

Michal

[michalst]

Hello,

Im sorry but the problem is still there. Has anyone had a situation like the one mentioned above?

The printer works perfectly fine! Just the scanner 😕

BR

Michal

[RnRMusicMan]

Hi michalst,

Welcome to the HP Forums! 

I have some questions for you: 

• What is the operating system that you are using, Windows, or Mac? https://www.whatsmyos.com.
• How is the printer connected, wireless or USB?

In the meantime, if you are using Windows, please try our HP Print and Scan Doctor, and let me know the results! 

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Thank you for posting! 🙂

[michalst]

Hi!

Thank you very much for your reply.

Im using Win7 and I tried connecting wireless and via cable but the problem remains the same.

The printer function works without any problems both wireless and via cable.

I ran the Scan Doctor but the result is the same as the one mentioned in the first post (it gets stucked at drivers)

BR

Michal

[RnRMusicMan]

Hi michalst,

You are welcome! 

Please try the following steps in this order: 

1. Uninstall the software.
2. Clean boot the computer.
3. Disable any Antivirus programs.
4. Disable any firewall programs.
5. Create a new user account.
6. Reinstall using the HP Printer Install Wizard for Windows.

If this, or any of the posts on this thread, has helped you to resolve the issue, please click on Accept as Solution on said post. To show that you 'like', or are thankful of my post, kindly click the thumbs up below. If there is anything else I can do to help, please be sure to let me know!

Hope these steps will help! 🙂

[Mindspace1]

 I Am facing the same Problem faced by elston. As per your reply to him

As per your reply 

To verify that your printer's hardware is functional, are you able to make copies, using the printer's scanner glass? Copying Documents or Photos.

Do you see any blinking lights when you try to scan on the printer?  YES

When making a copy, if you lift the lid, do you see a light come on, and the scanner bar move?  YES

Please find solution & reply me asap

Thanks

[Nilu123]

hey if you got solution for this problem 

then tell me