Annoying Scan pop up notice

[VH01]

I am suddently getting an annoying pop up that says my scan in not longer connected.  My Officejet 6600 is connected but the pop up keeps occuring.  How do I turn this off?  Thanks

[The_Fossette · Accepted solution]

Hi @VH01

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting a pop up saying the scanner is no longer connected.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Are you able to print/Copy from the printer?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

It sounds like your printer is losing signal with the router. This can cause printing/scanning communication issues as the software attempts to find the printer on the network again and you will receive that pop up when the software is unable to make a connection.

 I would advise power cycling the router, printer, and PC to get a fresh stable signal and check.

If the issue persists, I recommend you follow the steps in the below video and check if it helps.

https://youtu.be/llYNMNKJMX4

Let me know how it goes and you have a great day 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!