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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎05-13-2021 05:36 AM

HP Recommended
Product: HP Deskjet 2320
Operating System: Microsoft Windows 10 (64-bit)

When opening the HP Smart app and I click Scan, regardless of whether or not the printer is plugged into the PC ,the app just shows the loading bar then closes. It does this every time. I have tried uninstalling and reinstalling, removing the printer and re-adding it. Please help, is there a bug on the latest version of the app?

Category:
6 people had the same question
1 REPLY 1

‎05-13-2021 11:55 AM

HP Recommended

Hi,

Try resetting the app and check if that may makes any change.

 

Search for HP Smart and then right-click its icon, then select App Settings.

Click the Reset button and confirm any prompt, then try launching HP Smart again.

 

May you see any difference then?



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