• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy Photo 7855
Microsoft Windows 10 (64-bit)

Prior to an automatic update in the last few days, I was able to assign a file name to my scans  in the File Name box in the lower left hand corner and save using that file name.  Now I cannot.  The program will only save using a numerical code.  Why isn't this function working?  I would like to assign the file name BEFORE I save -- not go through extra steps to rename a file.  

1 REPLY 1
HP Recommended

Hi @HarriettJ,

 

I'd like to help!

 

Use the Destination section in HP Scan to find or change where your scan files are saved.

NOTE: 

If you are scanning from the printer control panel, use HP Scan to find the default folder your scans are saved to.

  1. In HP Scan, select a Save as shortcut, and then click More.

  2. Click the Destination tab.

    The folder your scans save to displays under Save To Folder.

    Finding the folder scans are saved to

  3. To change the default folder, click Browse.

  4. you can also change file name and type here

  5. Navigate to the folder you want to save your scans to, and then click OK.

  6. To save the new folder as the default location for the shortcut, click the Save icon  next to the shortcut.

    Saving changes to a scan shortcut

  7. Repeat these steps for any other Save as shortcuts.

You may refer to -How to Scan (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.