Black line with using ADF on 8610

[love2par]

I have read the issue and fix for the black line showing up when using the ADF to scan or copy on my printer.  I've cleaned the scanner window, the white strip on the lid and the rollers.  I'm still having the issue.  I've looked and looked and don't see any dirt or dust on the window.  Any other ideas of what my next option is?

Thanks 

[Riddle_Decipher]

@love2par

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers & meet like minded tech enthusiasts! 

As I understand there's a black line with using ADF on your printer,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

• Have you attempted to clean the scanner?

While you respond to that, here's what you need to do:

• Open the flatbed lid, and look at the extreme side edge, depending on the printer, its usually the left edge, but it's where the paper feeds down.
• You should see a tiny glass slit running the width of the flat glass. 
• Look inside this slit for some pieces of paper/dirt/something that lines up where the black lines are forming. 
• Use a blower, a can of compressed air, or a fine brush to gently remove anything found.
• When you use the Document Feeder, the scanner actually parks itself below this tiny slit of a window and scans the paper as it feeds by.

CLICK HERE FOR DETAILS & FURTHER INSTRUCTIONS

(By the end of this article all the issues should be resolved)

Keep me posted,

For I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, if you don't get back to us 😉 

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[love2par]

Good Evening,

I've tried everything.  I've cleaned the scanner window and the rollers following the instructions I found on the HP troubleshooting site.

I took a brush and brushed the window.  Still have the line coming.  I've shown a flashlight on the window and neither myself nor my husband can see anything there?

What's my next step or option?

Thank you.

Debby

[Riddle_Decipher]

@love2par

Thank you for responding,

This is the Riddle_Decipher, again!

It's great to have you back 😉

I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

(And consider sending a reply to my PM via public post to give the forums community an opportunity to respond).

The reason we are utilizing the private message is because the instructions are critical

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[love2par]

Thank you, I guess I'll need to decide if a 4 year old printer is worth sending out to be serviced.  I do appreciate your time and patience.

[Riddle_Decipher · Accepted solution]

@love2par

Thank you for responding,

You have a valid point, I suggest you check with the HP Store: Click here for printer upgrade options, if you want to go for any upgrade, we may have good offers for you.

That said, the steps I had suggested could help other potential users resolve their issues, if you wish to help them find our post, simply Click on Accepted Solution on my first post: Click here to find it.

"Everything happens for a good reason" - is what I believe in,

It's probably time for a new printer, congratulations in advance. 😉

It was a pleasure interacting with you.

Have a good day ahead and stay blessed.