Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member
1 0 0 0
Message 1 of 2
Flag Post

Blue background when scanning from glass for 8025e

HP Recommended
Microsoft Windows 10 (64-bit)

My 8025e warranty replacement printer (the previous printer would not work at all and took 4 days talking on the phone the tech support to get a replacment!)  that I just set up only scans from glass with a bright blue background.  Things I have done so far to try and correct this are:

1.  Unplug  power cord from printer and from wall.

2. Firmware update.

3.  Switching document type:  Tried all, document, photo, book, mixed.


Scans fine if using the document feeder, but I need it to not have a bright blue background when scanning from the glass.


I can't afford to spend another 4 days on the phone to try and resolve yet another issue with this LEMON printer.

HP Support Agent
HP Support Agent
14,323 14,289 1,173 1,294
Message 2 of 2
Flag Post
HP Recommended

Hi @jjnn3,


I'd like to help!


I understand you are receiving a blue background every time you scan.


Try the below suggestions to resolve the scan quality issues -


Clean the scanner glass and parts

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Examples of scanner types



1.Printer with flatbed scanner glass and lid

2.Printer with a document scan feeder


Clean a flatbed scanner

Clean a document scan feeder


Reset the printer

Reset the printer to recover from printer errors or failures.

  1. If your printer has a rechargeable battery, remove it.

  2. With the printer turned on, disconnect the power cord from the printer.

  3. Unplug the power cord from the power source.

  4. Wait 60 seconds.

  5. Reconnect the power cord to a wall outlet and to the printer.

    NOTE: HP recommends plugging the printer directly into a wall outlet.
  6. Turn on the printer to complete the reset.

Clean the automatic document feeder (ADF)

If your printer has an ADF, clean it regularly to help avoid paper jams and quality problems.

  1. Get a lint-free cloth and distilled water.

  2. Remove the original document from the ADF.

  3. Turn off the printer, and then disconnect the power cord.

  4. Open the ADF cover.

    Lifting the ADF cover

  5. Find the paper pick rollers and the separator pad inside the ADF.

    ADF paper pick rollers and separator pad




    Paper pick roller


    Separator pad

  6. Lightly dampen a clean, lint-free cloth with filtered or distilled water, and then squeeze any excess liquid from the cloth.

  7. Use the damp cloth to clean the paper pick rollers and the separator pad.

  8. Leave the ADF cover open for two minutes to allow the rollers and pad to dry.

  9. Close the ADF cover.

  10. Reconnect the power cord, and then turn on the printer.

Change the scan settings

Change the settings in the scan software to help improve the scan quality of your document or photo.


Available settings vary by printer model, scan software, and when scanning a document or a photo. For example, the PDF settings are only available for document scans.

  1. Make sure the original document or photo is in good condition and free of tears, creases, folds, staples, or tape.

  2. Place the original on the scanner glass or into the automatic document feeder (ADF).


    Do not load photos into the ADF to prevent damaging them or the printer.

  3. Open the scan software, and then find the scanner settings.

  4. Change any of the following settings before scanning, if available.

    • Select the appropriate scan type: Make sure your scan type matches the object you are scanning for optimal quality.

    • Select either the color or greyscale scan option: If the original item is in color or greyscale, choosing to scan it in black and white can significantly degrade scan quality.

    • Increase the scan resolution: Increasing the resolution improves the scan quality, but it also increases scanning time and file size. A standard resolution of 300 dpi is acceptable for most text-based documents, while 600 dpi or higher is better for detailed photo scans.

    • Choose the appropriate file type: The file extension you choose can affect the final scan quality. For most scan jobs, PDF, JPEG, GIF, and PNG are acceptable file types.

    • Do not compress or reduce the file size: Compressing your scanned files produces smaller file sizes at a cost of lower image quality

  5. Scan the document or photo.

    A preview of the scan displays in the software.

  6. On the preview screen, make any final scan adjustments, and then save the scan.

You may refer to -Resolve scan quality problems on HP printers


Hope this helps! Keep me posted. 


And, Welcome to the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation