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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
Laser Jet MFP M227fdw
Microsoft Windows 10 (64-bit)

After a year of working fine, now all scans from document feeder have parallel blue lines down the length of the pages being scanned.  Only with document feeder, no issues with print, unless printing the scan.  The glass is clean, the rollers inside are clean.  The problem is presumably inside the document feeder or in the long thin glass (covered with plastic) at left under the document feeder which warns not to clean it.  It does not look dirty.  

4 REPLIES 4
HP Recommended

What about copying the original from the feeder and from glass?




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HP Recommended

Thank you.  That works fine when only a page, but for multiple page documents not practical and must use feeder.  

HP Recommended

Open top cover to access glass scanner. On the left side, you have a smaller glass that is used when scanning from the feeder. Clean that smaller glass, it is dirty and dirt leaves lines.




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The smaller glass is covered by a flexible mylar strip that appears to have a tiny imperfection in it.  I have tried to clean and gently scrape it clean but not able to.  I assume it must be replaced.  Is this something than can be replaced, or is the only solution to replace the device?

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