Broken Scanner glass to be replaced

[Bodhisatta]

Hello, 

    I am extremely satisfied with my PSC 1410 All-in-One, which I bought in way back 2005. And, I would like it to deliver in the same seamless way, which it has been doing since last thirteen years. 

Somehow, however, its scanner glass has broken and and I would like it to be replaced. 

Also, despite its normal operation (without the scanning) at present, I would further like it to be thoroughly serviced to weed out any possibility of deteriorating conditions of spare parts. 

I have visited few of the HP authorsed service centres in the city of Kolkata where I reside. On all occasions, the service centres have flatly refused to do these stuffs for me for reasons unknown to I. 

Therefore, I am seeking a solution from this forum to assist me to locate any service centre or HP authorised professional, who could assist I in all these stuffs and bring back my PSC 1410 to its normal operational ability. 

Please make a note of the fact that I am prepared to ship the product anywhere in the world to get the job done. 

Thanks in advance. 

[A4Apollo]

Hey there! @Bodhisatta, Thanks for stopping by the HP Support Forums! 

I understand the scanner glass on your printer has broken and you would like to know HP authorized service centers in India to get your printer fixed.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

I did some research and found few authorized service centers in Kolkata India. Please find the details listed below.

IQOR Global Services India Pvt Ltd.
P 39, Ground Floor, Princep Street,
Kolkata 700072
West Bengal

Contact No.: 7479042763 / 7479042750
Service level: Onsite Back to top

Sysnet Global Technologies Pvt. Ltd.
Sysnet Global Technologies Pvt. Ltd. 52, Tollygunj Circular Road,
1st floor, Police Station - New Alipur 
Kolkata 700053
West Bengal

Contact No.:033-46034619
Alt Phone: 033-46034620
Service Level: OnsiteBack to top

Sysnet Global Technologies Pvt. Ltd.
P 26 B C.I.T. Road
1st Floor
Kolkata - 700053

Contact No.: 033-64444058 
Alt Phone: 033-46034620
Service level: Onsite

Refer this link to know more information about HP authorized service centers in India. Link: https://hp.care/2kRj7gK

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[Bodhisatta]

Hi @MrRobot, thanks for the response, even though I already tried to walk on this path (contacting the HP authorised service centres) but to no avail. 

They showed little or absolutely no interest in this entire. In all these instances, the reply was strikingly similar whereby I had been told that 'there is no way we can find any spare part for this machine'. 

Thus, I believe that we might need to look somewhere else than authorised service centres. 

Accordingly, we might ship the scanner glass for this product from any part of the world, and subsequently request the authorised service centre to install that, properly. 

Anyway, I am open to any wayout, which you may feel more apropriate and effective in solving my problem. 

Regards. 

[Copier-Pro]

Hi I would like to assist to the best of my ability to solve your problem.I hope the information i supply will be of help.Just for information some technical information is protected by HP and is not allowed to be answered.This is unfortunate and you will have to contact a HP repair shop for the help in this case.I would simply get a piece of glass cut at a local hardware shop and try to fit it.This might be a way out to solve the problem.

[Obiwan_prime]

I’m in Cleveland, OH USA, where can I replace the glass on my officejet 8702