C300 prints PDFs but not word documents

[Red-Maple]

I attempted to clean the printheads from the HP utility and it now states that there are no print cartridges. Should I attempt to align the printheads from the printers screen or just go to the manual cleaning of the printheads?

[Dvortex · Accepted solution]

Hello, @Red-Maple

Appreciate your efforts!

When you say, 6 distinct color, what are those colors? Is black one among them?

If there is no black, then the issue could be with the black printing. Try making a copy of a color document and check this theory. 

Also, if the black is not printing, try using a different black cartridge or try cleaning the print head manually.

Thanks, I'll watch for your reply!

Cheers 🙂

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[Red-Maple]

Thank you for uour patience.  Removing and thoroughly cleaning the printhead did the trick.  You are the best!

Thanks

[Red-Maple]

Thank you for your patience.  Removing and thoroughly cleaning the printhead did the trick.  You are the best!

Thanks