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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎02-03-2021 09:51 AM

HP Recommended
Product: C4180
Operating System: Microsoft Windows 10 (64-bit)

I always print in B&W so never replace the color cartridge (it would just be a waste of money).  Printing doesn't seem to be a problem but, if I try to scan a page for saving the image to my computer, I'm prompted to install a color cartridge.  That doesn't make sense so I'm just curious if that's really how the product was designed to work.  (I believe I have the latest driver installed)

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2021 11:26 AM

HP Recommended

Hi,

You should likely be able to scan using the computer software, but not from the printer front panel button.

 

Could you please let me know what exact steps are taken to scan and what exact error message is shown?



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If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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3 REPLIES 3

‎02-03-2021 11:26 AM

HP Recommended

Hi,

You should likely be able to scan using the computer software, but not from the printer front panel button.

 

Could you please let me know what exact steps are taken to scan and what exact error message is shown?



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎02-07-2021 03:49 PM

HP Recommended

Thanks for that response!  I have been trying to scan from the printer (since it includes a nice button that says "Start Scan."  When I hit the button, the screen lights up with "Insert Tri-Color Cartridge into slot on left."  Below that, it says "Refer to Printer documentation."

 

I will try to figure out how to use the "computer software."  Again, thanks!

 

Jim

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‎02-08-2021 02:57 PM

HP Recommended

Thanks, again!  I was able to find a Microsoft App that I placed on my desktop and it worked perfectly.  I'm still surprised the "Start Scan" button didn't do anything.

 

Jim

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