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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎12-29-2022 06:51 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

I need to scan a document and save it as a RTF.  I don't seem to be able to find any settings to do this>

 

Does anyone know about this?

 

Thank you

Category:
3 REPLIES 3

‎12-29-2022 09:21 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
https://support.hp.com/sg-en/drivers/selfservice/swdetails/hp-officejet-pro-6960-all-in-one-printer-...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

The FULL software scan should have an RTF option under Destination, File Type.

 

Example:

greenturtle_0-1672374061250.png


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎01-02-2023 11:51 AM

HP Recommended

Hello,

I followed the instructions; unfortunately, the only option it gave me was to install HP Smart.

 

Thank you

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‎01-30-2023 09:13 AM

HP Recommended

Hi, 

 

Installation Software and Full/Basic Driver-Supports print and scan functionality only (1)

 
 

HP Easy Start Printer Setup Software

 15.3.5 15.7 MB Jan 25, 2023 Download
 

 

Software-Utility (1)

 
 

HP OfficeJet Pro 6960 All-in-One Print and Scan Driver and Accessories

 40.16.1234_1 116.7 MB May 25, 2022 Download
 
 
JessikaV_0-1675095100035.pngJessikaV_1-1675095150291.png

JessikaV
HP Support Community Administrator

 
I work on behalf of HP
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