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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎09-24-2022 08:13 AM

HP Recommended
Product: M477fdw
Operating System: Microsoft Windows 11

I called HP support asking this question, and after an hour on the phone with them, the answer from second level support was that ALL laserjet pro printers with the dwf designation can auto duplex fax using the ADF using a configuration option. After searching different models here I only found one answer. It stated that "if the user sees this option" when sending a fax, then it's available. They went on to say that some receiving machines might get confused by an incoming fax sent as a duplex fax. I'm sorry, but a fax is a fax. The receiving machine won't be able to distinguish simplex vs duplex. HP has had this feature on various printers for years. I'm sorry, but I would not purchase a printer just to take it home and see if it's available. 

 

So, is this model capable of auto duplex facing using the ADF? 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-26-2022 09:19 AM

HP Recommended

@hjbreese ,

 

I checked an M477FDW we have in the shop and I see no option to duplex from ADF when sending a fax, which means the only method to do this would be to used the flat bed and manually flip them. On Enterprise models such as the E47528 which uses the FutureSmart5 firmware does offer that function. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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4 REPLIES 4

‎09-24-2022 11:21 AM

HP Recommended

As an older, discontinued model, it is possible the agent you spoke with may never had access to a 477. I do not have one in front of me right now, but can check on Monday and post back for you, if no one else has answered your question before then.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-26-2022 09:19 AM

HP Recommended

@hjbreese ,

 

I checked an M477FDW we have in the shop and I see no option to duplex from ADF when sending a fax, which means the only method to do this would be to used the flat bed and manually flip them. On Enterprise models such as the E47528 which uses the FutureSmart5 firmware does offer that function. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎09-26-2022 03:00 PM - edited ‎09-26-2022 03:02 PM

HP Recommended

@Repaitatrooper

 

Thanks for your response. So if I understand correctly, a FDW printer with FutureSmart5 firmware is capable of sending duplex faxes from the ADF, or just some of them?

 

Unfortunately, I haven't been able to find anyone at HP who can give me a list of monochrome FDW laser printers which can duplex fax from the ADF. Do you, by chance know of such a list? 

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‎09-27-2022 04:07 PM

HP Recommended

Just to update what I just discovered during a new printer install. The M479 series products do support duplex faxing. This is an upgrade from the M477 products that they replaced.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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