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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎07-02-2017 01:06 PM

HP Recommended

I have HP DeskJet 3636 printer. It can scan and print a document but is it possible to also a file print to my computer from printer?

 

What is the HP printer where getting file from printer is possible?

 

Regards Teuvo

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-02-2017 03:15 PM

HP Recommended

@Teuvo

 

Yes, you can scan documents or photos as pdf files or jpg files and save on your computer. Have you installed printer software and drivers to your computer yet ? You have to do that first using the CD which came in the box with your printer.

 

After that, please use instructions on page 51 of the following manual to scan

 

         http://h10032.www1.hp.com/ctg/Manual/c04649694.pdf

 

Note: all HP Deskjet 363x (where x = 0 to 9) printers use same software and drivers for HP Deskjet 3630 series.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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7 REPLIES 7

‎07-02-2017 01:42 PM

HP Recommended

Hi,

 

What do you mean to get file from printer ?

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-02-2017 02:35 PM

HP Recommended

I don´t want paper copy I want a file from my scanned document and send it again to someone with email!

 

Regards Teuvo

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‎07-02-2017 02:37 PM

HP Recommended

If I scan an document from my printer so I don´t want a paper copy I want a file about that document! Is it possible from my HP DeskJet 3636 

Was this reply helpful? Yes No

‎07-02-2017 03:15 PM

HP Recommended

@Teuvo

 

Yes, you can scan documents or photos as pdf files or jpg files and save on your computer. Have you installed printer software and drivers to your computer yet ? You have to do that first using the CD which came in the box with your printer.

 

After that, please use instructions on page 51 of the following manual to scan

 

         http://h10032.www1.hp.com/ctg/Manual/c04649694.pdf

 

Note: all HP Deskjet 363x (where x = 0 to 9) printers use same software and drivers for HP Deskjet 3630 series.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎07-02-2017 03:26 PM

HP Recommended

Thank you! I try with your advise!

 

Regard Teuvo

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‎07-05-2017 04:41 AM

HP Recommended

I had to load only a scanner program from Windows! And I found out that HP is supporting only Explorer browser. Now my printer is working!

 

But I have to say that I have never met so difficult case like to this to install HP printer. Instractions are only for old Windows even Windows XP and not at to Win 10. And there are very difficult words to understand in instructions what they are meaning. I used Edge browser and it was the reason I couldn install printer! HP support Explorer!

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‎07-05-2017 04:43 AM

HP Recommended

I could solve problem! HP programs support only Explorer browser not Edge and it needed to load also a scannner program from Windows.

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