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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-30-2020 11:31 AM

HP Recommended
Product: HP Officejet6700 Premium
Operating System: Microsoft Windows 7 (64-bit)

Two fold question:

1) I  have a HP Officejet 6700 Premium that is a color printer.  However, when it's been a period of time between color uses, I get a message that says to replace the cartridges.  I've read where they may need to be cleaned but my main question is, can I by-pass using color and only use black print all the time?

 

2) Can I somehow use the scanner feature without having cartridges installed?

1 REPLY 1

‎05-10-2020 08:15 AM - edited ‎05-10-2020 01:49 PM

HP Recommended

Hi @CJC54,

 

 

Welcome to the HP Support Community. I'd be happy to assist you.

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Your printer is designed to print only when all ink cartridges have ink. To prevent clogs in the printing mechanism and other print quality issues, some ink must be available in all the cartridges to perform periodic servicing tasks.

 

And, the scanning will also not work without all the cartridges working.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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