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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-25-2021 05:27 PM - edited ‎04-25-2021 05:29 PM

HP Recommended
Product: OfficeJet Pro 8610

I have an all-in-one printer-scanner-fax machine of model HP OfficeJet Pro 8610. Now its printer part is completely down, but I still wish to use its scanner part. However, the problem is when it boots up and does self-test,  finding a printer "K Color Sensor Failure",  it just halts there and does not proceed whatsoever. 

 

Could I possibly let the firmware ignore the printer problem, proceed to the main screen to allow me to use the scanner? 

 

Thanks.

Category:
1 REPLY 1

‎04-28-2021 03:50 AM - edited ‎04-28-2021 03:51 AM

HP Recommended

@Goodman2021, Welcome to the HP Support Community!

 

If you are able to bypass the error and access the home screen of the printer, then yes, you will be able to make copies and scan.

Scanning and printing mechanisms are not related. 

 

If the printer is stuck at this error, then I'm afraid there is no option. I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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