Can copy but not scan on Laserjet Pro MFP M127fn

[BlueBird4]

I am able to use the Copy functionality as well as the printing functionality of this device without any issue. It is only the scanning that has stopped working. It was working fine for the last year while connected via USB on my Windows 10 x64bit, but now it is suddenly stop working, even it is not giving me any error or notification, I tried all possible solution that was provided in the below link but no luck, please help me

https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Can-copy-but-not-scan-on-Laserjet-Pro-MFP-...

[sandytechy20]

@BlueBird4

Welcome to HP forums, I see that you are getting scanning issues on the printer.

• Did you check the Windows Image Acquisition settings?

If not, check Windows Image Acquisition settings.

1. In Windows, search for and open View local services.

2. In the Services window, scroll down the list and find Windows Image Acquisition (WIA).

3. Look at the Status and Startup Type values.

   • If the status is Started or Running and the Startup Type is Automatic, WIA is running correctly. Skip to the next step.

     

   • If the status is Disabled or no status displays, right-click Windows Image Acquisition (WIA), click Properties, click the General tab, select Automatic from the Startup type dropdown menu, and then click Start.

     If the Start button is grayed out, go back to the Services menu, make sure Remote Procedure Call, Shell Hardware Detection, RPC Endpoint Mapper, and DCOM Server Process Launcher are running and set as Automatic, and then start WIA.

4. Try to scan

You can refer to this HP document for more steps:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[BlueBird4]

Thanks SandyTechy20, I already checked all possible solutions, including WIA service, even check with Scan Dr, but no luck, uninstall reinstall software tried even in different PC still no luck, have no idea what to do else except to take it to service center plus i believe warrenty is not valid anymore, do you know any service center in Chicago, let me know plus the cost estimation to see if it is worth it or to get new one.

[sandytechy20]

@BlueBird4

Looks like this a hardware issue.

Please speak to the HP support for further assistance and information regarding the service centers.

They might have multiple options to help you with this.

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, Click here to access your public post and Select - "Accept as solution"

Cheers.