Can not connect to server

[TiltonWK]

Hardwired connection to wireless router which is connected to cable internet. Trying to scan to email address...keep getting “failed to connect to server”. Found one answer where you log into printer web server and choose manual dhcp up address then set DNS to 8.8.8.8 & 8.8.4.4.....still same result

[Jay_G24]

Hi @TiltonWK

Welcome to the HP Support Community. I'd be happy to assist you with the  "Server error -scan to email" issue. 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Reconfigure scan to email-

Before you can scan to email, you must configure your email with a local email client, such as the Windows Mail app, Microsoft Outlook, Mozilla Thunderbird, or Windows Live Mail. If you already have a local client configured on your computer or do not want to scan to email, skip to the next step.

• Windows Mail app is pre-installed on all Windows 10 computers. Search Windows for mail, open the app, and then add your email address. If you are using Windows 8, go to How to set up email account in the Mail app in Windows 8.1 (in English).
• Microsoft Outlook is available for purchase at the Microsoft Store (in English), either individually or as part of the Microsoft Office Suite. Go to How to set up an Internet email account in Outlook 2013 or 2016 (in English) for instructions to add your email.
• Mozilla Thunderbird is available for download at Mozilla Thunderbird (in English). Follow the on-screen prompts to install Thunderbird and add your email.
• Windows Live Mail is no longer available to download but still works if you already have it. Make sure the email you want to scan to is added to Live Mail.

Step 1 Setup Scan to Email -

1.) Click Start, and then click Programs.

2.) Click HP, click the name of the printer, and then click Scan to Email Wizard.

3.) In the Outgoing Email Profiles dialog, click the New button. The Scan to Email Setup dialog opens.

4.) On the 1. Start page, enter the sender's email address in the Email Address field.

5.) In the Display Name field, enter the sender's name. This is the name that will display on the printer control panel.

6.) To require a PIN to be entered on the printer control panel before the printer can send an email, enter a 4-digit PIN in the Security PIN field, and then re-enter the PIN in the Confirm Security PIN field, and then click Next.

7.) On the 2. Authenticate page, enter the SMTP Server and Port Number.

8.) If you are using Google™ Gmail for email service, select the Always use secure connection (SSL/TLS) check box.

9.) Select the Maximum Size of Email from the drop-down menu.

10.) If the SMTP server requires authentication to send an email, select the Email Log-in Authentication check box, and then enter the User ID and Password, and then click Next.

11.) On the 3. Configure page, to automatically copy the sender on email messages sent from the profile, select Include sender in all email messages sent out successfully from the printer, and then click Next.

12.) On the 4. Finish page, review the information and verify all the settings are correct. If there is an error, click the Back button to correct the error. If the settings are correct, click the Save and Test button to test the configuration.

13.) When the Congratulations message displays, click Finish to complete the configuration.

Step 2 Scan to Email - 

1.) Load the document on the scanner glass according to the indicators on the printer.

2.) From the Home screen on the printer control panel, touch the Scan icon .

3.) Touch Scan to E-mail.

4.) Touch Send an E-mail.

5.) Select the From address that you want to use. This is also known as an "outgoing email profile."

6.) Touch the To button and select the address or group to which you want to send the file. Touch the Done button when finished.

7.) Touch the Subject button to add a Subject line.

8.) Touch the Next button.

The scan settings will display on the printer control panel screen.

9.) To change any of the scan settings, touch the Settings button, and then select the desired settings.

After selecting the desired settings, continue to the next step.

10.) Touch the Scan button to start the scan job.

You may also refer to this document - HP Printers - How to Scan (Windows)

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[TiltonWK]

I do not have "Scan To Email Wizard" to select....  I  had to uninstall and reinstall because I could not even open the printer software as it wouldn't connect (even though I could still print??)  Now that I can open the software I do not see "Scan to Email Wizard".  I see Print, Scan & Fax.

I am connected to my Router via Ethernet cable.  I can type the Ethernet address on my computer, which is also connected to my router via Ethernet cable, and get the Printer Webpage to come up....

But everytime I try to "Scan to Email" on the printer itself, I get "Server Connection Error"....

It is very frustrating because I was actually able to do this just last week.....

[Jay_G24]

Let's disable web services and re-enable it

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
---> click on web services and remove web services and re-enable it

Keep me posted!

[TiltonWK]

When I type in the printer's wireless IP address, as it is on the printer, when I press the wireless icon, all I get is "Page Cannot Be Found"??? ( I am using Google Chrome)

[TiltonWK]

I did try my IP address in Foxfire and was able to get on line with printer.  Disabled and reenabled webservices and still does not connect to server when I try to scan to email.....

[Jay_G24]

Are you able to connect to Webservice successfully?

Did you try and set a manual IP and change DNS settings?

To set a manual IP and try the steps below

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 
--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

[TiltonWK · Accepted solution]

I have gotten it to work finally....i found a tech note where it said to remove the web services at the printer level itself.  reboot router & printer and then restart web services from the setup menu at the printer itself.  up until this point I had tried all the manual IP & DNS setups you mentioned and the tech notes that reflected the same solution.

I don't know what happened to cause it to stop working, but clearing web services at the ePrint button on the printer has solved the issue...

Thanks for trying to help and being patient with my frustration 🙂

[Jay_G24]

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!