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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
OfficeJet Pro 6970
macOS 10.15 Catalina

Hello I installed a newer iMac running 10.15 Catalina,  that replaced an older iMac running 10.9 of the Mac OS.  Used to be able to select scan from the Printers front panel ( Office Jet Pro 6970)   When I try that now it says " No Computer found " Tired Wired and WiFi connections.   Downloaded HP EASY PRINT and HP Scan utility.  Deleted and re-added the printer from the system Prefs. It prints fine, and I can scan initiating it from the computer side but can not from the front panel of the printer.  Any suggestions?

 

Thanks 

1 REPLY 1
HP Recommended

@rhegyi

 

Welcome to the HP Support Community.

 

Enabling Scan to computer using HP Utility may resolve the issue. Let's try these steps:

 

1.) On your Mac, click Finder, click Applications, click the Hewlett-Packard or HP folder, then double-click HP Utility. (If HP Utility is not available, download and install the printer essential software from here

2.) Under Scan Settings, click Scan to Computer, then make sure the Enable Scan to Computer check box is selected.

https://lithium-response-prod.s3.us-west-2.amazonaws.com/hpcsc.response.lithium.com/RESPONSEIMAGE/946f6e5f-68db-4b93-a3ad-831e2c463488.default.png

 

3.) Try to scan.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

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