Can not open Hp account for Hp smart app on my Chromebook

[jerseyjoe76]

I recently purchased a Hp Chromebook.  I installed the Hp Smart App from the Play store.  I signed into my account but all I get is a circle and the screen saying Thank you for your patience.   It never seems to open the Hp Smart App.

[Echo_Lake]

@jerseyjoe76

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I understand that you are unable to open HP smart app, to provide an accurate resolution, I need a few more details:

• Have you tried uninstalling the Smart app and reinstalling it from the Google play store?
• Are you able to print from other devices? 

Let's try these steps to resolve the issue: 

1. On the Chromebook, click the clock in the bottom right corner, and then click the Settings icon .

2. Scroll to the bottom of the screen, and then click Advanced.

3. Under Printing, click Printers > Add Printer.

   • If your printer displays, select it, and then click Add.

   • If your printer does not display, click Add Manually, and then follow the instructions. For more information, go to Chromebook Help - Set up your printer (in English).

   

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jerseyjoe76]

Thank you for responding.  I have done those steps several times to  no results.  Thank you

[Echo_Lake]

@jerseyjoe76

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue.

Please reach out to HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/     
        

Hope this helps!              
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!