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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-05-2023 10:55 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

Hello,

From my HP laptop I am using HP Smart and the mobile fax.   I can not add a file or scan as there is an "old file" showing up on the screen and I can't delete it (garbage can is greyed over). I can add and delete the cover page but I can't delete this "ghost' file.  I can click the edit pencil on this ghost file and add my signature to the pages but I can't delete this file to allow me to scan new documents to fax.

I can scan and mobile fax with my Iphone 14 just fine which is what I am doing for now, but much prefer to type on my laptop.

Any suggestions are greatly appreciated.

Thank you

Jon

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