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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎02-05-2023 10:55 AM

HP Recommended
Product: HP OfficeJet Pro 8025 All-in-One Printer

Hello,

From my HP laptop I am using HP Smart and the mobile fax.   I can not add a file or scan as there is an "old file" showing up on the screen and I can't delete it (garbage can is greyed over). I can add and delete the cover page but I can't delete this "ghost' file.  I can click the edit pencil on this ghost file and add my signature to the pages but I can't delete this file to allow me to scan new documents to fax.

I can scan and mobile fax with my Iphone 14 just fine which is what I am doing for now, but much prefer to type on my laptop.

Any suggestions are greatly appreciated.

Thank you

Jon

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