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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

This was in my notifications. Hope it helps someone else. 

HP Solution Center Adobe Flash player error

Please check this document to find the workaround solution for Print and Scan - HP Solution Center not working : Adobe Flash Player Error and Unable to scan

HP Recommended

I did this and no joy . . . HP Smart still not working

HP Recommended

I have done all recommended things.  Still can't get past the Loading HP cloud services.

HP Recommended

This does not work.  Uninstalled, reinstalled drivers, printers, firmware, still have same problem and cannot scan.

 

HP Recommended

This did not work.  Reinstalled from Microsoft Store and get same "loading cloud services error" when trying to scan.

 

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HP Recommended

this did not work for me.  i can sign in but still get the same error message and no scan.

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