• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended

We're sorry, something went wrong

We’re experiencing connectivity issues related to account access. This could happen if you are connected to a VPN. Exit setup and try again later to resolve this issue.

If you continue to have issues setting up, contact HP Support.

(Error Code: OW_500_OWSID00001)
 
4 REPLIES 4
HP Recommended

I am getting the same thing.  was working last week now they are having connectivity issues but we have not been informed. i subscribe it insta ink you think they would have communicated that they are having issues. this comes at a bad time as i need to urgently scan some documents and getting the same error message.  this is absoluetly crazy.  Have you found a number to actually call i have been looking all over the net and can't find one.

 

HP Recommended

I have not had any luck with a contact number. I scanned no issues on 3/07/23 but this started yesterday.

HP Recommended

I called and the guy wanted remote access to my computer so I hung up.  This is crazy I really need to scan and email some documents guess I will need to use my I phone

HP Recommended

Good luck!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.