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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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HP Recommended
Microsoft Windows 11

I have an HP3830 and I want to put the URL link on my computer so that it goes right to scanning on HP Smart,  I am logged in but can't get the scanner working automatically.  It worked once but now I can't find it,  I am not used to Windows 11 at all.

 

Thanks, 

1 REPLY 1
HP Recommended

Hi @tasha2468,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you. 

 

To access the HP Smart scan page for your HP 3830 printer, you can follow these steps.

 

  1. Open a web browser on your computer.
  2. Type "http://123.hp.com/setup" in the address bar and press Enter.
  3. Enter your HP printer model number, which is "HP 3830," and click "Begin."
  4. Follow the on-screen instructions to download and install the HP Smart app.
  5. Once the installation is complete, launch the HP Smart app.
  6. In the app, click on the "Scan" option to access the scan page.

 

Alternatively, you can access the HP Smart scan page directly by typing the following URL in your browser's address bar:

 

https://smart.hp.com/scan

 

Once the page loads, you will be prompted to sign in to your HP account. After signing in, you can start scanning using your HP 3830 printer.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
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