Can't Edit Scanned Documents

[BikesAndGuns]

When I scan something in, the options to edit each page are no longer available. All I can do is rotate the page or delete it. The options to crop and other adjustments are simply no longer there.

[Dragon-Fur · Accepted solution]

@BikesAndGuns 

Welcome to the HP Community --

Well, rats.

The Edit options are supposed to include a "hamburger" edit menu option.

Example - HP App- Windows - Edit Options

HP_Smart_Win_Scan_Edit_Image_Set_1

What to do?

Ideas...

The HP App- Windows - application recently updated again.

At this writing, Version = 148.2.1069.0

That might be significant on its own or your app installation might be in a "tangle".

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- Printer Application - HP App– Check / Reset -

Reminder

It is important that every device is using the latest version of the HP app for that device type.

Check / Update >> Every device (computer(s) and mobile) where HP App is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

That might be enough.

Next...

Start here:

Restart Everything, including the router that controls your network

That might be enough (at least short term) -- check...

If it works, you are done!

Next,

Windows

 Check / Run Windows Updates > Install any pending updates

Next,

If not previously completed,

Restart everything, including the router that controls your network.

Can’t stand it?  Consider:  Restart computer(s) and printer.

Next,

Open and Check HP App

If the HP App opens but does not work or hangs partly open:  Close the HP App

If you cannot close HP App: Restart the computer and log in

Do not start the HP App yet

No Joy?

Reset HP Application - Windows

Next,

Reset the HP application - This action removes the app data.

Windows 10 -

Settings > Apps > Apps and Features

Windows 11 - 

Settings > Apps > Installed Apps

Next,

Search / Find HP App in the apps list

Open Advanced options > Reset the app

Restart the computer and log in

Open HP App> Sign in > Add Printer(s)

If the app Reset does not work by itself,

Next,

Uninstall the HP App from Settings > Apps > Apps and Features / Installed Apps

Restart the computer and log in

“Get” a new copy of the HP application from the Microsoft Store

Open HP App> Sign in > Add Printer(s)

HP App- Windows - Check / Reset / Reinstall

HP_Smart_Win_Apps-and-Features_ Reset_12

Still Rubbish

FYI only

If nothing else works – Consider --

Uninstall the HP app from your Windows computer > Restart the computer and log in

AND

While connected to the same (home / office) network as your computer,

Uninstall the HP app from other device(s) on your network

After the app is removed > Restart the device (for example, iPad, iPhone)

Next,

Repeat for each mobile device where you want to install the HP application:

Install the HP app on the mobile device

Start HP app > Sign into the app > Add printer(s)

Next,

Restart the computer and log in

Install a fresh copy of the HP application for Windows

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP OfficeJet Pro 9015 All-in-One Printer 

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People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[BikesAndGuns]

Thank you for all the suggestions. I shut down the HP app, turned off the printer and back on, restarted the HP app and then the Edit menu was back. 🙂

[Dragon-Fur]

@BikesAndGuns 

You are welcome.

"All good, then."

I've managed to tie the app into knots more than once on occasion.

Smiling.

Happy Editing.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"