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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎10-01-2021 01:43 PM

HP Recommended
Product: Dell Inspiron 3880
Operating System: Microsoft Windows 10 (64-bit)

I have been unable to log into HP Smart for over a week.  When I launch HP Smart and select SCAN, I click the login button and get this message:  "We cannot connect to the service you need right now.  Check your network connection or try this again later."  My network connection is fine and I've been "trying again" for over a week.

 

This is a new computer and my husband and I have separate user accounts.  I am logged in to HP Smart on my account but can't log in on his account, just in case that matters...

 

Is is possible to scan using the 'Scan' feature on the printer, or do we have to use HP Smart?

Category:
1 REPLY 1

‎10-04-2021 10:20 AM

HP Recommended

@JanieBird

 

Welcome to the HP Support Community.

 

Before we can help you, we would need to know which Printer do you have.

 

Let us know 🙂

 

Thanks!


I am an HP Employee

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