cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
GeosDC
New member
2 1 0 0
Message 1 of 4
125
Flag Post

Can't Scan because User Credentials not Valid

HP Recommended
HP 8710
Microsoft Windows 10 (64-bit)

I think HP did some kind of Update recently and I get an error message about invalid User ID and Password information. Worked all week until Friday....anyone else experiencing the same problem as well? I even did a factory reset on the printer, updated drivers and everything and still the same problem. Can anyone recommend a fix or what to do? HP should send a fix out for this issue as I saw many others had it happen this week too 

3 REPLIES 3
Repairatrooper
Level 13
Level 13
7,762 7,673 815 2,247
Message 2 of 4
Flag Post
HP Recommended

Are you scanning to folder? Scanning to email? Are you scanning with a program on the PC or trying to scan directly from the device?

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.


0 Kudos
GeosDC
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Scanning to email

0 Kudos
ShlomiL
Level 17
Level 17
31,590 31,301 5,396 12,611
Message 4 of 4
Flag Post
HP Recommended

What email service do you use?

 

The issue likely relies with your may account security settings, many email providers may implement new security options which are not supported by the printer...

 

Shlomi



Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation