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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-07-2021 04:06 PM

HP Recommended
Product: HP 8710
Operating System: Microsoft Windows 10 (64-bit)

I think HP did some kind of Update recently and I get an error message about invalid User ID and Password information. Worked all week until Friday....anyone else experiencing the same problem as well? I even did a factory reset on the printer, updated drivers and everything and still the same problem. Can anyone recommend a fix or what to do? HP should send a fix out for this issue as I saw many others had it happen this week too 

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3 REPLIES 3

‎03-07-2021 04:52 PM

HP Recommended

Are you scanning to folder? Scanning to email? Are you scanning with a program on the PC or trying to scan directly from the device?

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎03-07-2021 08:13 PM

HP Recommended

Scanning to email

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‎03-07-2021 10:20 PM

HP Recommended

What email service do you use?

 

The issue likely relies with your may account security settings, many email providers may implement new security options which are not supported by the printer...

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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