Can't document to fax

[quiltbible]

I can not fax from document. I reinstalled several times. Download drivers. My computer sees the fax and the dialog pops up. But it does dail out.  I can manually send a fax with no problem.  I don't want to print out a document to send a fax, Can someone help?

[TEJ1602]

@quiltbible, Welcome to HP Support Community!

Try using the HP Universal Fax Driver

1. Download and extract the following:
   http://ftp.hp.com/pub/softlib/software13/COL60874/ds-146586-1/HPUFDDriver.zip
   (Use any software like Winzip or right-click the file and select Extract All).
2. Open the extracted folder and run setup.exe
3. Follow the steps on screen, an HP Universal Fax Driver printer will be created on your PC.
4. Print to the HP Universal Fax Driver, select your printer and check the box to add a queue for your printer.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[quiltbible]

The link does not work. also, I have the hp universal fax driver installed. I open the document and select the universal fax. A dialog opens . I fill out a cover sheet and send it. The printer never dials out. The fax just sit in the spooler

Tea

[TEJ1602]

@quiltbible

Follow the steps below-

1. Ensure the HP drivers and software are installed.
2. Ensure a phone line is attached to the “1-Line” port on the printer.
3. Open the document you wish to send using any application.
4. Choose the option to print, usually located under “File” > “Print” or   > “Print“.
5. Switch the printer to the “Fax – HP Officejet Pro 8620” option.
6. Select “Print” or “OK“.
7. Enter the phone number you wish to send the document to, then select “Send Fax“.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[quiltbible]

I have done all the you mention. Still don't work.

Tea

[TEJ1602]

@quiltbible

This may require some remote assistance.

Please reach out to the HP Support in your region for further course of action.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!