• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Color LaserJet Pro MFP 4302fdw Printer
Microsoft Windows 11

In my HP Smart app, the following notice appears:

Adderley_0-1743346020132.png

But when I click the link to open the Account Dashboard, I can't find "Scan Destinations" anywhere. How can I enable cloud-based scan destinations?

Adderley_1-1743346179809.png

 

1 REPLY 1
HP Recommended

@Adderley 

 

First, please read and heed our public service announcement -

 

Welcome to the HP English Community --

 

-------------------------------------------

<< Warning - Read >>

 

- HP Community cannot make use of Private Information -

- The HP Community is a public website -

- Please do NOT post serial numbers, email addresses, full names, addresses, case numbers --

 

 

Do not trust Tags or Links added to Community Posts by new members that direct you to contact a phone number, email, chat, or social media.

 

HP Support does not make use of Community "Tags" or "Call us" links from new members.

 

HP Support does not free post support phone numbers as usernames nor does HP Support free post Chat links.

 

Your computer is not full of bugs.

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

-------------------------------------------

 

I believe the statement means to add a device to your HP Account Dashboard.

The Account Dashboard is different from the HP Smart / HP Connected account where your printer is connected to (for example) Print Anywhere.

 

I've not found any useful documentation that confirms or further explains "Scan Destinations".

That I don't find the information does not mean there isn't any information, just that I've not run across it.

?

 

If you are willing to do so,

Consider creating Quick Sets for your "Scan to" destinations.

I've included the how-to and a couple of Quick Set examples later in this message.

 

-------------------- --------------------

HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

Scroll to the bottom of the web page to change the region.

 

HP My Devices list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

 

====================================

EWS - Quick Sets

 

HP LaserJet Pro MFP - Set up Scan to Network Folder

Partial Excerpt

  • On the EWS Home page, click the Settings tab.
  • In the left pane, click Control Panel Customization, and then click Quick Sets.
  • Click the Add icon .
  • From the Type drop-down list, select Scan to Network folder, enter a name to display on the control panel for the Quick Sets, and then follow the onscreen instructions to add a Quick Set profile for a network folder. When finished, click Next.
  • Follow the onscreen instructions to set up the network folder, authentication requirements, and scan and file configurations. When finished, click Apply.

 

and

 HP Color LaserJet Pro MFP 4301, 4302, 4303 - Set up and Scan to Network Folder

Includes “Quick Sets” setup – also relevant to EWS for 9135e

 

----------------------------------------------------------

Sample (different printer)

 

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Scan > Scan to Network Folder (Job Defaults)

and

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Quick Sets > Add / Edit / Copy / Delete Quick Set Profile

 

Example - EWS - Quick Sets - Scan to Network Folder

EWS_9135_Quick_Sets_Network_Folder_OneDrive_4EWS_9135_Quick_Sets_Network_Folder_OneDrive_4

 

Examples - EWS - Scan > Scan to Network Folder > Default Job Options

EWS_9135_Scan_to_Network_Folder_Default_Job_Options_4EWS_9135_Scan_to_Network_Folder_Default_Job_Options_4

 

Examples - EWS - Quick Sets - Scan to Email

EWS_9135_Quick_Sets_Email_PDF_1-2_3EWS_9135_Quick_Sets_Email_PDF_1-2_3

 

EWS_9135_Quick_Sets_Email_PDF_3_3EWS_9135_Quick_Sets_Email_PDF_3_3

 

EWS_9135_Quick_Sets_Email_PDF_4-5_3EWS_9135_Quick_Sets_Email_PDF_4-5_3

 

======================================

Message Content References

 

HP Color LaserJet Pro MFP 4301, HP Color LaserJet Pro MFP 4302 - User Guide

 

=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=--=

References / Resources

 

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

 

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

 

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

 

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP Color LaserJet Pro MFP 4302fdw Printer 

 

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.