Can't get HP OfficeJet 4110 to install the scan feature

[deco]

I can't get the Scan feature to work on this printer. It will print but not scan. I've tried installing it with the software included in Windows 10. I've tried HP Smart, Print and Scan Doctor, and HP Scan and Capture. All indicate that they can't find the printer (even though it will print just fine) and send me back to the HP site to find the driver, which recommends using the installation software included in Windows 10. I've tried unplugging and plugging back in, turning off and on, restarting, uninstalling and reinstalling in endless loops all day yesterday. The print and scan functions worked fine on my last laptop. Is this printer just too old to function on a new computer??

[Dragon-Fur]

@deco 

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@deco wrote:

I can't get the Scan feature to work on this printer. It will print but not scan. I've tried installing it with the software included in Windows 10. I've tried HP Smart, Print and Scan Doctor, and HP Scan and Capture. All indicate that they can't find the printer (even though it will print just fine) and send me back to the HP site to find the driver, which recommends using the installation software included in Windows 10. I've tried unplugging and plugging back in, turning off and on, restarting, uninstalling and reinstalling in endless loops all day yesterday. The print and scan functions worked fine on my last laptop. Is this printer just too old to function on a new computer??

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Product introduced 2003

Edits - Remove comment about HP Smart / HP Scan and Capture

Original Content

There is no printer software available for Windows 10.

You are directed in Software and Drivers to install the Windows built-in print drivers.

HP printer setup (Windows built-in driver) 

Assuming that works, Windows print drivers provide basic print function - not scanning.

Opinion

If you can do so,

It is time to update your printer hardware.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Officejet 4110 All-in-One Printer 

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[deco]

Thanks for your reply, but the scanning worked just fine with Scan and Capture on my last laptop, which was running Windows 10. Why not this one?

[Dragon-Fur]

@deco 

OK. 

It is true that Scan and Capture is fairly tolerant.

I will edit the first post and remove that part of the message.

Windows is different - given two installations of the same version of Windows on the same hardware platform, there will be differences in the File System as soon as the computer boots and starts to process data.

That said, I don't know.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"