Can’t get no one to honor the warranty on the printer

[R411]

Will not scan

[Sneha_01]

Hi @R411,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I’m sorry to hear you’re having trouble with the warranty and scanning on your printer. Here are some steps to help you resolve the issue:

Step 1: Verify Warranty Status

• Check Warranty Status: Use the HP warranty check tool on the HP website by entering your printer's serial number to confirm the warranty status.

Step 4: Try Troubleshooting the Scan Issue

While you’re resolving the warranty issue, you can also try these troubleshooting steps for the scanning problem:

Check Connections:

• Ensure that the printer is properly connected to your computer or network (via USB or Wi-Fi).

Restart Devices:

• Restart both the printer and your computer.

Update Drivers:

• Make sure you have the latest drivers for your printer installed. You can download them from the HP support website.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor, which can help diagnose and fix scanning issues.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support