• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎10-08-2019 10:22 AM - last edited on ‎10-08-2019 10:48 AM by Retired

HP Recommended

 .   This worked fine for over 3 years with Windows 7 pro.

 

The printer is connected via USB to the laptop docking station, same setup as the old Windows 7 laptop with dock.  Printer is also connected to Ethernet LAN, with static IP, so other systems can print over the network.

 

New HP Probook 650 running Windows 10, installed full printer software, and everything was working fine, I could initiate a scan from the printer console to the computer.   Then it stopped working for my wife (her laptop), and I can't get it working again.  

 

Print & Scan Doctor 5.1 never finishes when I tell it to check out the USB connected printer.

 

When we try to scan from the printer to the computer, the printer says it can't connect/communicate with the computer.

 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-10-2019 09:59 AM

HP Recommended

OK, this started working after restarting Window 10 (with updates)....

 

Never had this problem in 3 years with Windows 7.  

 

Guess the old adage about Windows, reboot first, then troubleshoot still holds true.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎10-10-2019 09:59 AM

HP Recommended

OK, this started working after restarting Window 10 (with updates)....

 

Never had this problem in 3 years with Windows 7.  

 

Guess the old adage about Windows, reboot first, then troubleshoot still holds true.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.