Can't install software for scanning.

[Bobbi27]

I have an Envy 5660 e-all-in-one printer on my wi-fi network. I can print from my laptop (running Windows 11) and phone. I used to be able to scan to my laptop, but now I get an error message that the necessary software is missing. I downloaded the Full Feature Software and Drivers, but got an error message when installing. The message says "we don't support mobile setup from this device or operating system." Mobile setup?? What does this mean? I'm attempting to install to my laptop, not my mobile phone. How do I fix this?

[Dragon-Fur]

@Bobbi27 

Welcome to the HP Community Forum.

True - I'd not expect to see that type of error loading software using the full Web Pack Installation package.

?

So... I don't know...

I've included a set of installation instructions that might help - take a look.

The explanation is a bit long winded -- the essential steps are likely similar to what you are already doing..

I "faded" the parts that I don't think are relevant to this installation.

Were it mine to do and if I thought it warranted, I'd start with...

Restart Everything, including the router that controls the network

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Method - Use the full Web Pack Installation package to install the Full Feature / Full Driver Software

Find, Download-Save-Install

• Open your printer Home Page > Support Website   
• Open Category Software and Drivers > If the Installation package is not listed on the mail level, check in sub-category Software-Utility
• The title  of the package might include the words “Full Feature”, “Full Solution”, “Print and Scan Driver”, or similar wording.
• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).
• After the software is installed, Restart the computer and log in

For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information and Download <<<

HP ENVY 5660 e-All-in-One Printer Series Full Feature Software and Drivers 

 =+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

NOTE:  If the printer also installs Help files – Select and Uninstall the printer help file package from Programs and Features when you are uninstalling the main printer software.

What if?  If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and sign in

Next,

After the printer software is uninstalled, check that the printer is not still lurking.

Windows 10

Control Panel > icon view > Devices and Printers

If the printer is listed, Right-Click on the printer "Remove device" > Restart the computer and sign in.

Windows 11

Settings > Bluetooth & devices > Printers & scanners > Select Printer > Remove (upper right)

Continuing

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

• Observation:  It is possible (assuming your Wireless Network is stable) that using a Wireless connection to install the printer software might work better than using an Ethernet Connection.   Personal choice - the Wireless connection method is recommended when you face insurmountable issues installing the software.

Installation

• Download and Save the Full Feature Software Web Pack installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a USB printer cable to connect the printer to the computer, connect the cable when instructed to do so, near the end of the installation procedure
• After the software is installed, Restart the computer and log in

>>>  If using Easy Start  <<<

• Skip any extra software / offers you do not want – Wording varies as does the number of times you have to “skip” or opt-out of various options.
• When asked, opt for "Full Software and Drivers" (exact wording might vary).
• Easy_Start_Full_Driver_2

• If, after the Full Software and Drivers option is selected, the installation terminates (suddenly stops and disappears – never comes back): Open your Downloads folder > Look for and Right-Click on the full Web installation package and “Run as Administrator”

Not applicable to this printer...

What if? Need OCR?  After the full driver is installed > If applicable to your printer model,

• Install the Universal Scan Software: HP Universal Scan - Full Feature Software and Driver 
• Restart the computer and sign in

• Reference:  HP printers - Scan as Editable Text (OCR) with HP Scan (Windows)

NOTES

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Preparation > Check / enable the printer as the “Default Printer”

Windows 11

Settings > Bluetooth & devices > Printers and scanners

Scroll down > Switch OFF Let Windows manage my default printer

Scroll up > Select (Left-Click) your printer from the list of printers > Set as Default

Windows 10

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5660 e-All-in-One Printer series 

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