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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2024 08:09 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

The January 6, 2024, software driver zip file "HP_Easy_Start.app.zip" does not work. It does not finish the install because it "Cannot obtain software information", picture bellow. The "Try Again" button just brings it back to the same place. I tried unplugging, replugging the scanjet, and restarting the computer. Since the software was just released, it may be the starting out bugs.

I'm on a 2019 Macbook Pro on OS 11.7.10 trying to run the software installation to use my HP OfficeJet 6978 with printer/scan utilities.

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1 REPLY 1

‎01-06-2024 08:10 AM

HP Recommended

Screen Shot 2024-01-06 at 10.10.06 AM.png

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