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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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‎04-19-2021 04:03 PM - edited ‎04-19-2021 04:08 PM

HP Recommended
Product: Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

I was scanning a receipt on my OfficeJet Pro 6978. I went to the Adjustments > Manage Images and cropped the image scanned, which wound up being 3.44" x 11.00". I mistakenly hit Save as Scan Area and thought, oh well I'll change in back. The image scanned as I wanted and I saved the scan. Now everything I scan is cropped to that size and I can't even increase it manually. I've reset the width to 8.5 and Save As Scan Area, but it's just not sticking! Aside from uninstalling the printer and reinstalling everything, is there something I'm missing? Below is a screen shot of what I'm trying to correct.

Capture.PNG

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2021 10:38 PM

HP Recommended

Hi,

Try restoring the scan shortcut settings and check if that may help.

 

Open HP Scan, then right-click the required scan shortcut (such as Save as PDF) and select Restore settings to factory default values and complete any prompt, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎04-19-2021 10:38 PM

HP Recommended

Hi,

Try restoring the scan shortcut settings and check if that may help.

 

Open HP Scan, then right-click the required scan shortcut (such as Save as PDF) and select Restore settings to factory default values and complete any prompt, then check for any difference.

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
1 person found this reply helpful
Was this reply helpful? Yes No

‎04-20-2021 07:05 AM

HP Recommended

That did it! Thank you!

Was this reply helpful? Yes No
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