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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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I was scanning a receipt on my OfficeJet Pro 6978. I went to the Adjustments > Manage Images and cropped the image scanned, which wound up being 3.44" x 11.00". I mistakenly hit Save as Scan Area and thought, oh well I'll change in back. The image scanned as I wanted and I saved the scan. Now everything I scan is cropped to that size and I can't even increase it manually. I've reset the width to 8.5 and Save As Scan Area, but it's just not sticking! Aside from uninstalling the printer and reinstalling everything, is there something I'm missing? Below is a screen shot of what I'm trying to correct.
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Accepted Solutions
HP Recommended
Hi,
Try restoring the scan shortcut settings and check if that may help.
Open HP Scan, then right-click the required scan shortcut (such as Save as PDF) and select Restore settings to factory default values and complete any prompt, then check for any difference.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
HP Recommended
Hi,
Try restoring the scan shortcut settings and check if that may help.
Open HP Scan, then right-click the required scan shortcut (such as Save as PDF) and select Restore settings to factory default values and complete any prompt, then check for any difference.
Shlomi
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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HP Recommended
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