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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-02-2023 04:45 PM

HP Recommended
Product: HP OfficeJet 4655 All-in-One Printer
Operating System: macOS 12.0 Monterey

Since updating to the new version of HP Smart, I'm unable to rotate scans by degrees in HP Smart on Mac. I go to Edit / Crop and see the degrees at the bottom, but when I try to click-drag the mouse, nothing happens. 

Category:
6 people had the same question
1 REPLY 1

‎09-04-2023 10:40 AM - edited ‎09-04-2023 10:42 AM

HP Recommended

Hi @KazuT,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this video link and let me know if that fixes the issue.

 

Also, refer to his link for advanced scan settings.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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