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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-28-2023 04:22 PM

HP Recommended

I can't scan a document to my computer using my HP Deskjet 2742e all in one printer. Message says Scanning is unavailable.

Home screen says that printer is ready. Have tried virtual assistant ideas to no avail. Scanner worked fine 3 weeks ago

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1 person had the same question
1 REPLY 1

‎11-28-2023 05:51 PM - edited ‎11-28-2023 05:54 PM

HP Recommended

I have the same problem and it comes and goes.  I have not been able to figure out how it fails but I have found that I need to sign out of the Windows HP Smart account, then sign back in and wait about 30 seconds before clicking "Scan".  It takes about that long before the OK check shows up.

 

I also noticed the following:

HP Smart scan on my iPhone always works

"HP Scan" that came with my old LaserJet printer always works.

 I also noticed what that when the HP Smart scan fails, that PrinterSettings => AdvancedSettings generates the error message "Cannot open the printer home or EWS page".  That page opens correctly when the scan function works so there is some relation there.

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