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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
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HP Recommended
HP Laser Jet Professional M1212 nf MFP
macOS 11.0 Big Sur

It seems HP Laser Jet Professional M1212 nf MFP lacks a compatiable print driver for the Mac OS Big Sur 11.0.  Printer cannot scan to the Mac just feet away.  I believe the problem began when Mac went to an O/S of Catalina.  

 

What can be done to allow the scanning to work?  

1 REPLY 1
HP Recommended

Hi, there is 2 solution for fixing this issue. Because recently I face the same issue with mac which we use for the business activities of most expensive welding helmet. As the printer driver for mac is difficult to find although its available. So either search it proper or you will find it from the official website of laser ject pro. Or you could use a wireless wifi driver which will help you to connect the printer on wific with your mac.

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