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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Minozze
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Solved!

Can't scan in pdf format file

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(HP Officejet Pro 9010 Printer)

When I do a scan to a pc using the printer control panel, I obtain a jpg file, but I need a pdf one.

I can't find any menu both on the printer and on the HP Smart app to set up the pdf file format.

3 REPLIES 3
TEJ1602
HP Support Agent
HP Support Agent
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@Minozze, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • How is the printer connected to the computer?
  • What is the Operating System installed on the computer?

Meanwhile, refer to the document How to scan with an HP printer for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

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Minozze
Author
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Thanks for answering me.

 

I've solved the issue installing a more complete version of HP software on the PCs of my net.

The link was given to me by HP customer care and is (Win 10 version): https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_6_09.exe

 

After installing it, on the HP printer control panel now I can choose to scan and send to a PC the pdf format of documents.

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,558 1,540
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@Minozze

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

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