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- HP Community
- Printers
- Scanning, Faxing, and Copying
- Can't scan in pdf format file

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03-02-2021 06:00 PM
(HP Officejet Pro 9010 Printer)
When I do a scan to a pc using the printer control panel, I obtain a jpg file, but I need a pdf one.
I can't find any menu both on the printer and on the HP Smart app to set up the pdf file format.
Solved! Go to Solution.
Accepted Solutions
03-08-2021
06:57 AM
- last edited on
06-10-2022
07:48 AM
by
AgathaV
Thanks for answering me.
I've solved the issue installing a more complete version of HP software on the PCs of my net.
The link was given to me by HP customer care and is (Win 10 version): HP Customer Support - Software and Driver Downloads
After installing it, on the HP printer control panel now I can choose to scan and send to a PC the pdf format of documents.
03-05-2021 02:24 AM
@Minozze, Welcome to HP Support Community!
To be able to assist you better, I'd like to know the following-
- How is the printer connected to the computer?
- What is the Operating System installed on the computer?
Meanwhile, refer to the document How to scan with an HP printer for help.
Keep me posted for further assistance.
TEJ1602
I am an HP Employee
03-08-2021
06:57 AM
- last edited on
06-10-2022
07:48 AM
by
AgathaV
Thanks for answering me.
I've solved the issue installing a more complete version of HP software on the PCs of my net.
The link was given to me by HP customer care and is (Win 10 version): HP Customer Support - Software and Driver Downloads
After installing it, on the HP printer control panel now I can choose to scan and send to a PC the pdf format of documents.