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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎03-02-2021 06:00 PM

HP Recommended

(HP Officejet Pro 9010 Printer)

When I do a scan to a pc using the printer control panel, I obtain a jpg file, but I need a pdf one.

I can't find any menu both on the printer and on the HP Smart app to set up the pdf file format.

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 06:57 AM - last edited on ‎06-10-2022 07:48 AM by Retired

HP Recommended

Thanks for answering me.

 

I've solved the issue installing a more complete version of HP software on the PCs of my net.

The link was given to me by HP customer care and is (Win 10 version): HP Customer Support - Software and Driver Downloads

 

After installing it, on the HP printer control panel now I can choose to scan and send to a PC the pdf format of documents.

View solution in original post

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3 REPLIES 3

‎03-05-2021 02:24 AM

HP Recommended

@Minozze, Welcome to HP Support Community!

 

To be able to assist you better, I'd like to know the following-

  • How is the printer connected to the computer?
  • What is the Operating System installed on the computer?

Meanwhile, refer to the document How to scan with an HP printer for help.

 

Keep me posted for further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎03-08-2021 06:57 AM - last edited on ‎06-10-2022 07:48 AM by Retired

HP Recommended

Thanks for answering me.

 

I've solved the issue installing a more complete version of HP software on the PCs of my net.

The link was given to me by HP customer care and is (Win 10 version): HP Customer Support - Software and Driver Downloads

 

After installing it, on the HP printer control panel now I can choose to scan and send to a PC the pdf format of documents.

Was this reply helpful? Yes No

‎03-08-2021 07:07 AM

HP Recommended

@Minozze

 

That's great! Happy to hear that.

 

Let me know if you need any further assistance.

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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