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Note: From May 27, 2025, the HP Print and Scan Doctor will no longer be available (retired) and HP will not release any further app updates. You can learn more by clicking here Replacement for Print and Scan Doctor.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎11-09-2017 08:39 AM

HP Recommended

Hello, @clwluvw

 

I see that you were interacting with @Chimney_83. He is out of office and I'd like to help!

 

Try these steps below to try and fix the issue. 

 

Disable the Bluetooth on your mobile device. now, restart the mobile device and then try to scan. 

 

If the issue persists, then please contact the HP Cloud team to get further assistance. 

 

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you. 

 

Let me know if that helps!

Cheers 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am not an HP Employee
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‎11-09-2017 11:47 AM

HP Recommended

Hello,

 

Thanks for your kind support.

 

I disabled Bluetooth on my IOS devices...unfortunately I'm still not able to perform a scan on my iPhone & iPad.

 

I will contact the HP Clour team.

 

Best regards

 

Roby

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