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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎08-24-2021 10:45 PM

HP Recommended
Product: Envy 6055e
Operating System: Microsoft Windows 10 (64-bit)

I have setup my printer fully through HP Smart with Wi-Fi and currently have it connected through it's USB connection.

I am able to print documents and everything else besides scanning documents to my computer.

For some reason it refuses to scan and says "Scanning is currently unavailable".

Screenshot 2021-08-25 004100.png

 

I've tried using Print and Scan Doctor but it redirects me to use the version of it built into HP Smart but that version reports that everything is okay.

I'm stumped on what to do.. Any suggestions? I really need to scan stuff for my work

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-25-2021 03:19 AM - last edited on ‎03-25-2022 11:00 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=AoecquXy00g

https://www.youtube.com/watch?v=Vkprngs48E4


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

2 people found this reply helpful
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3 REPLIES 3

‎08-25-2021 03:19 AM - last edited on ‎03-25-2022 11:00 AM by Retired

HP Recommended

Hi,

Thanks for using the HP Support Community.

Can you download and install the HP FULL Solution Software for your operating system:
HP Customer Support - Software and Driver Downloads


Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

These resources will be useful:

https://www.youtube.com/watch?v=AoecquXy00g

https://www.youtube.com/watch?v=Vkprngs48E4


Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
2 people found this reply helpful
Was this reply helpful? Yes No

‎08-25-2021 01:34 PM

HP Recommended

Thank you so much for this, I can scan now! 

Was this reply helpful? Yes No

‎10-05-2021 07:12 PM

HP Recommended

HP envy 6055e 

"scanning is currently unavailable"

the devise is operating because I can print from the desktop pc.

Was this reply helpful? Yes No
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