Can't scan to computer

[Tommy1952]

Initially...

Have Windows 8.1 (OS 6.3.9600.2.0.0.768.101) on HP Envy 17 notebook BIOS UEFI version Insyde F.66,9/22/2015 & HP OfficeJet 4650 All-In-One Printer. CAN Wireless print and wireless fax from computer. CANNOT wireless scan to computer. Wireless Network Test Results say "No problems found. Congratulations on the successful setup of your wireless printer". When I click NEW SCAN on Windows Fax & Scan, I get an error alert popup "Could Not Complete Scan". If I click to show Device Properties, I get an error alert popup "The Scanner Isn't Available". "Make Sure the Device Is Turned on and Is Connected to The Computer or The Network". The device is ON and the Wireless Network Test Results tested OK.

Then suggested by community...

Uninstall then reinstall your Printer using the correct Drivers and setup information at this HP website.

And there are troubleshooting steps for it there too.

HP Website for your Printer: http://support.hp.com/ie-en/drivers

HP Printers - Using HP Diagnostic Tools for HP Printers in Windows

http://support.hp.com/au-en/document/c02073861

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing and scanning problems. Download and run HP Print and Scan Doctor

to quickly and automatically perform several troubleshooting tasks. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Or you can also ask in the HP Support Forums if the problem continues.

http://h30434.www3.hp.com/psg/

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This may assist you too:

"Fix printer problems"

https://support.microsoft.com/en-au/help/17420/windows-printer-problems#fix-printer-problems=windows...

My actions taken...

OK, I removed the printer downloaded the full software package recommended and HP Print and Scan Doctor. Now I cannot run the Install Wizard to install the printer. I use the Easy Start, and all I get are schemes to sell me ink programmes and personal data that can be sold. Each time I say no to the ink schemes and I am not interested in offers, news, etc., and I am encouraged to register my product. I complete the registration, and enter a blind alley with no further options. When I go to Control Panel, Printers and Devices, I do not find the OfficeJet 4650 listed. So I can conclude the installation was not completed. Lost now. When I try to get HP support, I am instructed to go to the community or buy a support package. Frustrated.

Now, not having an installed printer, I can neither print, fax or scan. A member of the community suggested I post this to the

HP Support Forum http://h30434.www3.hp.com/psg/

[The_Fossette · Accepted solution]

@Tommy1952

I reviewed your post and I understand that you are unable to print and scan.

Don’t worry, I assure you I will try my best to get this sorted.

Are you able to make a copy?

I recommend you root uninstall the printer and then reinstall it using the printer IP address.

Here is how it is done.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

Add the printer using IP address -

1. Select “Start” and type “printers” in the search box.

2. Choose “Printers & scanners“.

3. Select “Add a printer or scanner“.

4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.

5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.

6. Select “TCP/IP Device” in the “Device type” list.

7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 

8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Tommy1952]

Dear Sir or Madam (The_Fossette):

I have been wrestling with a very dysfunctional printer for nearly a year. When I finally sought help, I was a wit's end. I followed your very clear instructions precisely. I now have the functions of Fax, Wireless Printing and Scan to Computer. Previous efforts to solve problems always resulted in one or more of those functions disabled.

My sincere appreciation for your help.

[praveen196]

@Tommy1952

Thank you for the update.

We are happy to hear that the provided solutions worked for you.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!