• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-11-2019 05:30 AM - edited ‎09-11-2019 05:40 AM

HP Recommended
Product: OfficeJet Pro 8715
Operating System: iOS

I have no other problems with my printer and am able to print from my phone without issue.

 

Trying to scan to email I have this error message

Username or password is incorrect 

Make sure both user account and password are valid 

 

I haven’t changed any settings and am not sure what user account/password it means or how I can fix it. It still works through the HP Smart app but not through the printer panel

 

Its just stopped working!!

4 people had the same question
1 REPLY 1

‎09-14-2019 01:50 PM

HP Recommended

@Whippety

 

Turn off the web services and turn it back on.

 

Refer to this document: https://support.hp.com/in-en/document/c05329102.

 

Now try setting up the scan to email.

 

Refer to this video: https://www.youtube.com/watch?v=hOlw8-tjTHs for Setting Up Scan to E-mail Using HP Software Wizard in Windows | HP Printers | HP.

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thank you for joining the HP Community.

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.