Can't scan, troubleshooter doesn't fix, HELP!

[SRSM]

OfficeJet6958

Can't scan. Keep getting error message that install is unsuccessful, error code 2753. The troubleshooter gets to Solution 2,  #2 and Normal Startup was and is selected.

[Kumar0307]

Hi @SRSM

Welcome to the HP Support Community. I understand you are not able to scan. I'd be happy to assist you.

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Use the HP Smart app to scan and check if that helps.

Click here to download and know more about the app.

Hope this helps! Keep me posted. 

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Have a great day!