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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎07-28-2021 04:36 AM

HP Recommended
Product: Dell
Operating System: Microsoft Windows 10 (64-bit)

I have recently replaced my older HP printer with an 8210.  I can print, but I am unable to scan.  When I use HP Smart, I get an error message indicating "HP Smart cannot scan from this printer".  I'd appreciate any thoughts on what the issue could be.

Category:
3 people had the same question
7 REPLIES 7

‎07-28-2021 01:10 PM

HP Recommended

Hello @markcwilson57 ,
Welcome to the HP Support Community!

 

Install the HP OfficeJet Pro 8210 Print and Scan Driver and Accessories 

 

Hope this helps! Keep me posted.
Andreas

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‎07-28-2021 03:22 PM

HP Recommended

Thanks Andreas, I have done that a number of times. I end up reinstalling HP Smart as part of the process and it comes back around and I have the same problem. I suspect the issue was that I have an older Dell PC and it’s just ready to be pushed into a ditch. Thanks for trying.

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‎07-29-2021 05:20 AM

HP Recommended

Thanks for the feedback.


Try this suggested solution:

  1. Install HP Scan Extended find here: ftp://ftp.hp.com/pub/scanners/HPScanExt/
  2. Download this file: HPScanExt.msi
  3. Close all programs

Open up the run command with the "Windows Key + R" key combo > in folder Downloads double-click on the msi.

OPTIONAL:

    Add HP Scan Extended shortcut to Taskbar / Send to Desktop / Pin to Start
    • Open File Explorer > Navigate to C:\Program Files (x86)\HP\HP Scan Extended\bin
    • Right-Click on "HPScan.exe" > Select Pin to Taskbar / Send to Desktop / Pin to Start

I think the problem is caused by HP Smart.

 

Regards
Andreas

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‎07-29-2021 07:53 AM

HP Recommended

Thank you.  I figured you were not a HP employee.  They can't be found to help solve issues like demanding I create an account before I can scan on my 8715.  Do you know of a way to eliminate this invasion of privacy?

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‎07-29-2021 08:56 AM

HP Recommended

Thanks, but it appears that that link now just generates a blank page.  Maybe the app was mothballed?

 

Best,

 

Mark

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‎07-29-2021 09:18 AM

HP Recommended

Well, as it turns out, the HP OfficeJet Pro 8210 has no features other than printing. So silly me, I ordered a model that doesn’t support scanning.

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‎07-29-2021 01:13 PM

HP Recommended

Sorry, this link does not work with Firefox!

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