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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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‎06-15-2016 04:13 AM

HP Recommended
Product: HP Officejet 6600
Operating System: Microsoft Windows 7 (64-bit)

My printer works wirelessly and my scanner did work, Now it doesn't. It says to make sure the feature is enabled. How?

 

It says Open HP Printer software, select Scanned actions, and then select Manage scan to computer.

 

I can't find HP printer software.

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2016 08:03 AM

HP Recommended

HI @DZ4

 

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6600-e-all-in-one-printer-series-h711/4...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)


Scan to Computer
https://goo.gl/Ob5wp5

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"

View solution in original post

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4 REPLIES 4

‎06-15-2016 08:03 AM

HP Recommended

Hello DZ4,

 

If u got this error message u have to tried to  scan on printer control panel. 

Click on start >All programs>HP> you will see the your printer name and the icon which placed with hp officejet 6600 click on it and select scanner action. if the scan to computer seem like active first disable it and enable back and try to scan

will it work or not ?

Was this reply helpful? Yes No

‎06-15-2016 06:26 PM

HP Recommended

You need to download the Full feature Software to be able to use the scan feature.

 

Here is the link :  HP Officejet 6600 e-All-in-One Printer series - H711 Full Feature Software and Driver

 

Hope that helps.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping.

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Was this reply helpful? Yes No

‎06-16-2016 02:06 AM

HP Recommended

Thanks for this.

 

Got to HP scan in the HP program. Didn't have "scanner action".So I clicked HP scan.  And then it offered a menu for scanning. I clicked everyday scan and it scanned successfully. But on the window on the printer it is still not letting me scan.

Was this reply helpful? Yes No

‎06-16-2016 08:03 AM

HP Recommended

HI @DZ4

 

Thanks for using the HP forum.

Can you download and install the FULL feature printer software from HP for your operating system:

 

http://support.hp.com/us-en/drivers/selfservice/hp-officejet-6600-e-all-in-one-printer-series-h711/4...

Once you have downloaded and installed the FULL feature software, you will be able to print and scan.

 

How to Scan to Computer

Once you have installed the software:

1. Click on the printer Icon (on your desktop) and it will bring up the HP Printer Assistant.
2. Under the Scan menu, there is a “Manage Scan to Computer”, click on that.
3. Make sure that you “Enable” Scan to Computer. Also make sure the tab “Automatically start Scan to Computer when I log on to Windows” is checked if you want to make this feature permanent. (the following video will show you how)


Scan to Computer
https://goo.gl/Ob5wp5

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
Was this reply helpful? Yes No
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