Can't toggle on OneDrive on the iPad in the Smart HP app

[Keliega]

I have set up the HP Smart app on my iPad Pro.  I am able to scan (which was my intention for the app), but I am unable to save to OneDrive.  I have gone in to Smart Tasks, but OneDrive is greyed out and I am unable to toggle it on.  Any suggestions?

[Dragon-Fur]

@Keliega 

Not sure - I can offer the following...

You might have not signed into OneDrive yet.

OneDrive - because it is a Microsoft product - requires you add the app to the iPad and then sign into the application using your Microsoft account credentials.

Add the app, then open OneDrive separately, that is, after you have added OneDrive to your iPad home screen,

See if you have access to your files in OneDrive.

What else?

Your HP Smart app on the iPad might not be the latest version.

It would normally be kept updated, of course, but it is worth checking to make sure you have the current version loaded.

Caveat to latest HP Smart Mobile App setup

Latest version of HP Smart requires that you log into the HP Smart application using your HP Smart / HP Connected account credentials.

HP_Smart_Mobile_Main_Menu_4

References / Resources

HP Smart / HP Connected Login

Click Flag to switch to your region

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

Learn how to use HP Smart on your Windows 10 computer.

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

HP Printers - Using the HP Smart App (Windows 10)

NOTE:  Website includes the HP Smart software for Windows and Mobile devices, plus an FAQ section to assist with questions / issues

HP Smart Tasks for Windows and HP Smart Mobile

Where available, Smart Tasks can be configured for several print tasks.

• Print: Send a print job to your printer.
• Email: Send an email message or attachments.
• Save to: Save a file to a cloud storage account, such as Google Drive or Microsoft OneDrive.

 HP Printers - HP Smart: Use Smart Tasks

 HP Smart – Mobile Fax – Information, Sign-up, Terms of Service

  HP Smart - HP Mobile Fax

Not your home site?  Click the Flag to change to your region.

Sections of Interest include:

• FAQ > Section What does the Mobile Fax service cost? 
• Below section FAQ > More FAQs

and

•  HP Smart - Send Faxes with the HP Smart App
  • FAQ > Section Can I cancel or remove Mobile Fax from the HP Smart app?

iOS_Here

Mobile Printing – Options, How-to, Help, and Information

Print from your Android, iOS, or Amazon Fire device with the HP Mobile printing app.

Read this document first - Find your printer in the list of printers and supported applications

HP Printers - Mobile Printing Solutions Compatible with HP Printers

HP Smart - iOS and Android >>> Download, How-to. Videos, and FAQ

 HP Printers - Using the HP Smart App (Android, Apple iOS)

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8710 All-in-One Printer series 

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