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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎09-05-2020 10:42 AM

HP Recommended
Product: HP Envy 4527

I have just spent over an hour scanning a hefty document and the whole scan window disappeared as I took a pause to print one page. I cannot find the document anywhere as I had not had a chance to save it. Is there a way to retrieve this unsaved document? I have checked the scanned documents folder but it is empty. 

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10 people had the same question
1 REPLY 1

‎09-08-2020 08:44 AM

HP Recommended

Hi @birdie72,

 

I'd like to help!

 

You cannot retrieve an unsaved document.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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